Headline employees take pride in offering some of the best 24 hour a day,
customer-oriented hosting (hosting only) support in the industry. Everyday
businesses trust Headline Hosting with their web presence, reinforcing the
Headline's tradition of industry-leading customer service, top-notch network
reliability, unsurpassed prices, and innovative services.
provides low-cost feature-rich web hosting. The Headline Hosting business model
emphasizes service to small and medium sized businesses, allowing them to do
e-commerce and focus on their core competencies while Headline Hosting handles
their Internet site.
Headline Hosting is committed to serve you with utmost excellence or we will
refund your money no questions asked (30 day money back guarantee does not
include start-up fee or domain registration). This is why Companies and
Organization like: Wilborn Steel, Oneighty, Omega Church, Harmonik Elixir, Sonrise Church, Genesis, King's Kids, Headline Metals, Boerne Club Oneighty, Straight Talk
and more trust in Headline Hosting.
Why Headline Hosting?
Headline's excellent prices are not the only reasons why our customers rave
about our services! Our customers appreciate:
- Industry-leading Customer Care
- Rock-solid network - 99.9% uptime
- Completely customizable hosting
- 100% customer satisfaction guaranteed
- Unmatched reliability
- Lightning-fast network connectivity
- Custom hosting environment
- Innovative support technology
1. Industry-leading Customer Care program
Headline Hosting Customer Care Program boasts 24 hour telephone assistance
coupled with an industry-leading fully interactive help site. The site, located
at www.hostingsupport.com/chat.htm, is designed to provide a place for customers
to ask their questions without the hassle of a phone call. The support site
features an online manual, online tracking of support requests, real-time
network status and informational newsletters to provide online help for
answer-seekers 24 hours a day.
The Headline Hosting toll free phone center, manned 24 hours a day, 365 days
a year, provides customers with unlimited access to technical experts over the
2. Rock-solid network - 99.9% uptime guaranteed
We've taken great strides to provide reliable access to you. Our bandwidth
saturation average (a measure of how crowded our systems are) is less than 30%.
We have redundant DS-3 (capable of 45Mbps each) and OC-3 (capable of 155Mbps
each) lines with diverse routes to the Internet Backbone, ensuring our servers
always have an active connection to the Internet. BGP Peering allows us to
automatically re-route traffic away from "Internet Traffic Jams." This means
when one part of the Internet slows down your site will not be caught in the
bottleneck. All of our servers are fast Dual Pentium III based technology with
512+ MB of RAM. We keep our servers at less than 50% capacity so even when
traffic peaks, our servers won't overload.
3. Completely customizable hosting solutions
We have serveral server options options to fit every need and budget. your site
can grow as your company grows. Headline Hosting supports all leading edge
Shockwave, and CGI, to name a few). We also offer full support for our
pre-configured scripts which include great counters, guestbooks, bulletin
boards, form e-mailers, chat rooms, order forms, database software, and more
depending on your server package.
4. 100% customer satisfaction guaranteed
While our competitors force half- or full-year commitments, here at Headline
Hosting you can pay month-to-month. All our server packages come feature-rich
and competitively priced. Our Express UNIX package starts at only $20 per month,
which includes 24 hour toll free technical support and dozens of useful CGI
scripts to enhance your site. Because of this guarantee to customer
satisfaction. If your site requires secure server, FrontPage 2002, Real
Audio/Video or any of our other cutting-edge features then Headline Hosting is
the only choice for your web hosting needs.
5. Unmatched reliability
Headline Hosting provides all of its clients with cutting-edge hardware,
software and technology. All of Headline’s servers are custom-built with the
most reliable equipment for higher performance. Best of all, there are less than
256 domains hosted on each of our servers, unlike the majority of our
competitors who host anywhere from 500 to 1000 domains per server. With such a
small number of domains on each server there is a lower server load, disk access
time decreases and network speed increases.
6. Lightning-fast network connectivity
Headline Hosting has chosen five of the best backbone providers to relay all
traffic. This means that all our clients have a 99.9% uptime guarantee. The
network is designed around redundancy and efficiency. BGP4, five DS3 lines and
one OC3 connection to diverse backbones and a fully 100 Mbps Cisco Switched
network make the Headline Hosting network top-notch.
7. Custom hosting environment
We strongly believe that the environment where the servers are located is as
important to our client’s websites as the services our clients are receiving.
The Headline Hosting Data Center is geographically located near an Internet
Exchange Point to minimize traffic hops and optimize performance. Our Data
Center features a Power Management System which includes 2.5 megawatts premise
power, a customer dedicated power backed up by an Uninterruptible Power Supply
(UPS), a 235,000 watt diesel generator, customer dedicated circuit breaker
protection and scalable customer power. We also have fire zones above the
ceiling and below the floor, specialized heat/smoke sensors and automatic fire
department notification. Our Mainframe Style Construction includes HVAC,
separate cooling zones, and seismically braced racks. Our server hosting
facility also uses scalable areas; cabinets, full open racks, shared open racks,
and are secured by motion sensors, key-card access, video camera surveillance, a
security breach alarm, and 24/7 police monitoring. Our Network Operations Center
is a high security facility, and no customer is permitted to enter this area.
Certified technicians are monitoring the equipment 24 hours a day.
8. Innovative support technology
The Headline Hosting tech service center is staffed 24 hours a day to offer
assistance in any area. When the call center cannot resolve a customer's issue,
the dedicated Customer Care Team steps in to facilitate the resolution of any
problem. At no point does a Headline customer feel alone; they know that we are
standing by waiting for their call. With 24/7 toll-free technical support, 24/7
online support chat and a dedicated online support center.